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Cancellation and refund policies

CIAA Events

Unless otherwise noted, registration costs are fully refundable for cancellations up to 10 days in advance. No refund wil be issued, but an alternate registrant will be welcome, for cancellations received less than 10 days before annual and signature events.

All cancellations must be sent in writing via fax, e-mail or regular mail to info@theciaa.org. Please fax or email cancellations, if possible, and expect confirmation within two days. If necessary to cancel by USPS, please allow sufficient time for a response.

Legal and privacy policy

The Cheese Importers Association of America ("CIAA") has created this web site as a readily accessible compilation of public information about the organization. All reasonable efforts have been made to provide timely and accurate information for those desiring to learn more about the organization. Users should assume that all company names and design logos, including but not limited to the name "CIAA" are registered or pending service marks, entitled to all legal protection afforded such marks.

The right to privacy is a priority to CIAA. We recognize everyone's need for reasonable control of information that is shared with us. This statement is an association-wide principle. CIAA does not sell any customer information to outside organizations without their specific permission. Our goal in gathering information is to consistently improve our relationship with our members.

CIAA uses the following guidelines to protect the information we collect during your visit to our web site, over the telephone, at CIAA events, or through any other interaction. Because these guidelines affect information about you, please read them carefully and contact us if you have any questions or concerns.

What information does CIAA gather online?

Every time you visit the CIAA website, we automatically collect information such as your IP address -- the Internet address of your computer, the Web page from which you came, and a record of your activity on our site. CIAA does not sell any user information to outside organizations without their specific permission.

For some areas of our Web site, we may ask you to voluntarily provide additional information in order to fulfill a request or to subscribe you to a CIAA information vehicle. This information might include a person's name, e-mail address, company information, mailing address or contact information and preferences. CIAA will destroy and discontinue using any personal information with which it has been provided if so requested at any time by that individual.

How does CIAA use information collected about its members?

CIAA only accepts personal information voluntarily provided by individuals who are seeking CIAA resources in some form or another. CIAA only uses such information for the purpose it was originally provided unless permission is otherwise granted by the individual. In some cases, member information is posted for public display on the Web sites. This is optional and any CIAA member may decline to have his or her name or other information published.

How does CIAA use cookies?

CIAA uses cookies when a user submits information to pre-fill future feedback elements.

How do I know my information is secure?

CIAA has invested time and resources to ensure that our online security procedures help safeguard your information. We use standard firewalls to prevent intrusion.

Is my information shared with third parties?

CIAA will not share any personal information with anyone except in cases where permission is granted in advance and only of the nature and for the purpose expressly requested by the permission granted by the individual in question.

How can I update my information or remove myself from your member database?

Any personal or member information which CIAA has on file may be updated or reviewed by sending an email requesting such to info@theciaa.org. If a member wishes to delete information, please give CIAA a period of two to four weeks for these changes to take effect.

Upon request, CIAA will delete personal information from all publicly displayed databases on our Web sites. CIAA cannot delete personal information that must be retained for the legal reasons related to certain business transactions.

Does CIAA maintain third-party Web site links?

There may be links to third-party Web sites that are provided on CIAA's web sites as a benefit, however, a third party controls them. CIAA uses certain application service providers (ASPs) to provide specific services to enhance your online experience. ASPs do not sell or distribute your personal information. They are bound by the CIAA Privacy Policy. ASPs provide these services through their web site, although the look and feel of the site matches CIAA's web sites.

How can I contact CIAA?

If you have any questions about this privacy policy, the practices of our web sites, or your dealings with CIAA, contact:
CIAA
204 E Street, N.E.
Washington, D.C. 20002
202-547-0899
E-mail: info@theciaa.org